Our Approach to High Quality Personalised Aged Care

Corporate Social Responsibility


Food Safety


Corporate Social Responsibility

Taking Care of Our Planet with Action

At ACSAG we understand that human activity is having a profound impact on the environment. Climate change is a growing issue that will have dramatic impacts on our operations.

Natural resources are limited in quality and we carefully manage our use of them.

Our operations are aware of their impacts and treat with care the resources we must consume, so as not to restrict access to future generations.

We are mindful of our consumption and the associated impacts, as we are acting responsibly toward the environment.

How We Reduce, Reuse and Recycle

  • Established recycling programs at all of our services
  • We recycle products whenever possible
  • Utilise the most energy efficient products availableOur lighting reduces carbon emissions and has increased functionality
  • Ozone systems are installed in our laundries to reduce water wastage and pollution
  • Rainwater captive tanks are installed for irrigation of gardens
  • We only use biodegradable chemicals

Community Volunteer Programs

Our commitment to caring for our residents, whilst ensuring their individual needs are met is core to our business. We therefore run several comprehensive volunteering programs across all our facilities.

We aim to enhance the lifestyle of our residents and bring the community into their home.

Volunteers play a significant role in supporting staff, residents and to the community.

Our Volunteers

Some of the events our volunteers assist in are:

  • Escorting residents to doctors appointments
  • Volunteers read to our residents
  • Escorting residents to the beach, coffee shops etc
  • Fundraising activities
  • Gardening
  • Escorting residents on outings

Our volunteers comment on how volunteering has improved their knowledge, fitness levels and their physical health and how rewarding this is for them in their lives.

The support of our volunteers continues to make a big difference in our Aged Care facilities and to the community.

If you would like to volunteer, contact the facility manager of the service closest to you.

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External Recognition

Accreditation is the arrangement established by the Australian Government to verify that residential aged care homes provide quality care and services for residents.

To become accredited, the approved provider must meet specific requirements set by the accreditation entity and is then required to undergo a thorough review process by a team of evaluators to ensure all of the standards of quality are met.

We are pleased to advise that at ACSAG all of our facilities are fully accredited.
For further information on accreditation, visit the Aged Care Standards & Accreditation Agency website at

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Food Safety

A Food Safety Program (FSP) has been developed for all ACSAG facilities and aims to maintain and continuously improve the already high standards of food safety for all food produced within each of our premises.

This is achieved through using the Hazards Analysis Critical Control Point (HACCP) approach of identifying the hazards to food safety and outlining how these identified hazards will be managed on a day to day basis.

The FSP is consistent with the requirements of the Food Act 1984. The objectives of the program are to ensure compliance with legislative requirement, maintain and improve food safety management standards, and achieve of the goals and objectives of ACSAG.

We are pleased to advise that at ACSAG, all our facilities have their food safety certification.

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